Cancellation and Refund

We have a 03-day exchange policy, which means you have 03 days after receiving your item to request for exchange (including the Day of delivery). To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, Please share your query via E-mail/WhatsApp (also share your order id. Eg: #XW-0000 in the E-mail/WhatsApp).

E-Mail: info@xpressive-wear.com
WhatsApp: +91-8088963591

Please do not send multiple emails for the same query as it will cause confusion while providing a proper resolution. And also please use one email thread for the queries.
Please give us up to 1-2 working days to reply to your mail and provide a proper resolution. Thank you for your cooperation.

Following norms should be followed while applying for exchange:

Kindly note that all exchanges are accepted only after the customer informs us of any issue within three days of delivery.
In case of a size issue or the wrong product is received, you can raise the exchange request within three days of delivery of the product (including the day of delivery).
We can exchange the product with another size or the correct product of the same value. There are no extra charges and we can arrange the reverse pickup.
If the value of the new exchange product is higher then there will be extra charges (difference in the amount of product). It needs to be paid online.
The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.
We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an E-mail/WhatsApp to our customer support executives along with the details of the order, the nature of the issues, and photographs of the defective product.
Kindly unbox the package carefully. If the package was damaged while opening it with the scissors or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video or the images of the courier cover.
In some exceptional cases if a return is accepted (no delivery issue and the correct order is delivered) then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the cost of logistics has significantly increased in recent times.
Also, do note that the color of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and ads.
Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
To avoid such issues. Do not accept the damaged package at the time of delivery.
We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.
Exchange/Return requests will only be processed once per order.
In some exception cases if an exchange is processed 2nd time Rs 100 will be charged extra.
Any Product Used/Washed Once Cannot be Exchanged or Refunded.

Order Canceling after Order

You can cancel your order within 6 hours after the order is placed. After that, the order enters the processing phase and it is difficult for us to cancel the order. If the request for cancellation is raised after 6 hours Rs 150 will be deducted from the refund amount provided that the order is not shipped. If the order is shipped and then is rejected at the time of delivery in that case also Rs 100 will also be deducted from the refund amount. The amount is deducted because of the shipping charges and the processing charges incurred by us. The amount will be returned through upi, gpay or bank transfer in 4-5 working days.
Any product bought during the sale will not be eligible for a refund.
Free exchange on Size issues but no Refund on Size issues.